![aircall dialer aircall dialer](https://images.ctfassets.net/0kz5nrpxuzuo/7Ikm1UpTGBKkfKlb2bYvMH/0e6cb052d9ae9ad2be8390db729ebfee/Notes.png)
Each product has its own license and seamlessly interoperates in Dialpad’s iOS, Android, MacOS, and Windows clients.
AIRCALL DIALER ANDROID
Administration of the Aircall system is entirely web based, and actual utilization of the service requires an endpoint running Aircall’s software client which is available for MacOS, iOS, Android and Windows.ĭialpad is a unified communications system (Business Phone System), inbound contact center solution (Contact Center), video conferencing platform (through UberConference) and outbound call center service "sales dialer". Aircall is built to be quickly and easily deployed and easy to manage and scale. While Contact Center or Call Center type users will likely see the most value from these systems, they can also be deployed as a conventional UCaaS system to serve an entire office (more on this later).Īircall is purely focused on being an inbound and outbound contact center solution and offers 3 licensing tiers based on the functionality that the end user needs: Essentials ($30/month), Professional ($50/month) and "Custom" which is geared for larger users that may have unique needs and pricing demands. Instead, they are deployed as software and run on bring-your-own Windows, macOS, iOS and Android clients. These web-based, all-IP platforms do not rely on traditional telephony infrastructure to operate.
![aircall dialer aircall dialer](https://cdn.apkmonk.com/images/com.oliveinc.aircallreceive.png)
This has all changed with the introduction of some new-school “ Contact Center as a Service” (CCaaS) offerings. There have certainly been some contact center solutions geared for smaller businesses like the Avaya IP Office CC for example, but even this comes with proprietary hardware that requires professional installation, configuration and often management. The contact center space has historically been dominated by names like Cisco, Avaya and Mitel which in many cases meant contact center solutions were developed for large, complex organizations with very specific needs. Specialized routing, integrations with other systems, interactive voice recognition, granular reporting and a need for super high availability are some of the items that are considered when deploying these solutions. Contact Center and Call Center applications have long been some of the most complex products in all of telecom.